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Errors and Signal Problems
- Dial the number on the bottom right-hand corner of your screen using a cell phone and follow the prompts.
- Use your STB number to complete your decoder activation.
- Your decoder may reboot and update its software during the activation. Please allow a few minutes for this.
- If you have no channels, press the HELP button on your Openview remote to check your signal strength and quality levels.
- These levels can be found at the bottom of the help screen.
- The strength and quality levels need to be above 75% for you to enjoy uninterrupted viewing.
- If the signal strength and quality still appear as 0%, then follow the steps on page 16 or 18 of your decoder’s user manual to do a factory reset so the device can be reset to its original settings. (This step is not necessary for brand new decoders, as they will still be on the factory settings).
- If the signal strength and quality are still 0%, then you have to call your nearest installer found on our website:"https://www.openview.co.za/installers"
- Even though DStv and Openview use the same IS20 Satellite, they use different transponders/frequencies.
- Check the connector on the LNB cable and if it is inserted correctly and is tight at the back of the decoder.
- An installer may need to reposition your dish and LNB. Please note installers operate independently and charge extra for their services.
- "https://www.openview.co.za/installers"
- When it rains heavily the satellite signal is affected and there may be signal problems due to phenomenon called rain fade
- The picture on the Openview decoder will break up. This problem will go away once the rain has subsided or stopped.
- We advise viewers who have lost their Openview signal due to rain to wait for the rain to stop, before contacting an installer. Please note installers operate independently and charge extra
- For further help, WhatsApp 082966 6429 or call the Openview Call Centre 0861 696 843.
- If your decoder has lost signal, please complete a factory reset.
- Once done - follow instructions for the LNB type change settings. The factory reset will reset the settings of the decoder model.